We pride ourselves on offering quick and helpful support for all of our customers. But for Premium Support Subscribers we go the extra mile with a guaranteed 12 hour response on all support related to our Premium Extras. Once subscribed, your tickets are automatically put at the top of the queue.
If we fail to respond within 12 hours, our Credit-Back Service Level Agreement means you will be compensated, no questions asked. Every six hours late means 25% of your monthly support bill credited to your account. Read the SLA terms here.
Only our Premium Extras come with support for each license, however as Premium Support Subscriber, you also get access to our dedicated email support for our free extras.
The free extras covered by Premium Support are:
ClientConfig, CSRF Helper, Gitify Watch, Magic Preview, Quickstart Buttons, Scheduler, SimpleAB, SiteDash Client, VersionX, oEmbed, Blockdown, PayPal Gateway for SimpleCart, Mollie Gateway for SimpleCart, Stripe Gateway for SimpleCart, Authorize.net Gateway for SimpleCart, with more on the way.
With your Premium Support subscription, you also get an invite into our internal team chat, powered by Slack. This provides you direct, informal and most importantly real-time opportunity to talk with the modmore team and other subscribers.
Get the entire team on board! Premium Support starts at €79, and includes one user. Extra users are only €25 per month, and include an extra invite to our Team Chat Channel on top of the Service Level Agreement for tickets opened by them too.
Designer & Developer at NoPixel, Switzerland
Premium Support is awesome! I needed a very quick help on a project using ContentBlocks; I got the answer to my problem and even more tips in a very short time! modmore does not only provide some of the best MODX add-ons, they also guide you through any trouble you might encounter!
Designer & Developer
Mark and his team provides very fast and accurate support, even if the question is not directly related to their products! Definitely a must-have :)
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While we offer this currency converter hoping our users find it convenient, all purchases are made in Euro, and the final amount charged can vary depending on payment provider, day, time of day and a number of other factors outside of modmore's control. There are no guarantees on accuracy and modmore nor Open Exchange Rates can not be held liable for errors.×