Upgrade to Premium Support for a 12-hour Response Guarantee, backed by a Credit-Back Service Level Agreement, support for our Free Extras and real-time access to the modmore team in our Team Chat Channel.


  • Priority Support, with Credit-Back SLA

    We pride ourselves on offering quick and helpful support for all of our customers. But for Premium Support Subscribers we go the extra mile with a guaranteed 12 hour response on all support related to our Premium Extras. Once subscribed, your tickets are automatically put at the top of the queue.

    If we fail to respond within 12 hours, our Credit-Back Service Level Agreement means you will be compensated, no questions asked. Every six hours late means 25% of your monthly support bill credited to your account. Read the SLA terms here.

  • Get support for our Free Extras too!

    Only our Premium Extras come with support for each license, however as Premium Support Subscriber, you also get access to our dedicated email support for our free extras.

    The free extras covered by Premium Support are:

    ClientConfig, CSRF Helper, Gitify Watch, Magic Preview, Quickstart Buttons, Scheduler, SimpleAB, SiteDash Client, VersionX, oEmbed, Blockdown, PayPal Gateway for SimpleCart, Mollie Gateway for SimpleCart, Stripe Gateway for SimpleCart, Authorize.net Gateway for SimpleCart, with more on the way.

  • Chat with our Team on Slack

    With your Premium Support subscription, you also get an invite into our internal team chat, powered by Slack. This provides you direct, informal and most importantly real-time opportunity to talk with the modmore team and other subscribers.

  • Extra users for €25

    Get the entire team on board! Premium Support starts at €79, and includes one user. Extra users are only €25 per month, and include an extra invite to our Team Chat Channel on top of the Service Level Agreement for tickets opened by them too.


These people have tried Premium Support. This is their verdict.

 

Julien Studer

Designer & Developer at NoPixel, Switzerland

Premium Support is awesome! I needed a very quick help on a project using ContentBlocks; I got the answer to my problem and even more tips in a very short time! modmore does not only provide some of the best MODX add-ons, they also guide you through any trouble you might encounter!

 

Patrick Kriechbaumer

Designer & Developer

Mark and his team provides very fast and accurate support, even if the question is not directly related to their products! Definitely a must-have :)


Subscribe Today


  • Standard Support

    Included
    Renewal required after 1 year
    • Response Time
    • 24 hours, non-guaranteed

    • Support Channels
    • Email and forum

    • Covers
    • Premium Extras, only with active support coverage (priced at 50% of license price per year)
  • Premium Support

    € 99 monthly
    + € 25 per extra user
    • Response Time
    • 12 hours
      guaranteed by a credit-back service level agreement

    • Support Channels
    • Email, forum and our Slack team

    • Covers
    • Premium Extras and Free Extras, including Premium Extras without active support coverage

    • Interested?
    • Please contact Mark Hamstra

Frequently Asked Questions