Open a Support Ticket

When you need help with our Premium Extras, we're there for you. Use the support widget in the bottom right, or just send an email to [email protected]. We'll get back to you as soon as possible, within 24 hours at most.

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Tips for getting awesome support

Asking for help is harder than it sounds! Here are some tips to make sure we can quickly and accurately help you resolve a problem.

  1. Check the FAQs first! The fastest support is where your question is already documented.
  2. Be clear about the problem. What are you doing, what is happening, and what were you expecting to happen? What have you tried so far?
  3. Be clear about the affected product or site. Is your site installed in a subdirectory, or on a local environment? Those things can be important to note.
  4. Need a license transfer? Let us know the old and the new domain, and let us know if you've already moved the site or not.
  5. Include enough detail - while not writing a complete novel. Consider including a screenshot or quick screencast if you have a problem that's harder to explain in writing.