What if you really don't have an answer to my question?
Thanks to a decade of MODX experience and our various roles in the community, we have a wide range of knowledge when it comes to MODX, but there will definitely be extras we haven't used or server configurations we're not used to.
In those cases, we'll typically give you a choice. Either we take a little more time to research it further and find the answer to your question, or we simply accept it's not something we can help you with right now. In the latter case, time we may have already spent of course does not count against your reserved hours.