Does Premium MODX Support include support over the phone?

Not right now. 

Due to the nature of most of our support work, email is typically the better medium. We can include code samples, links to more resources, or spot typos in syntax that a phone call would not accommodate well. 

Having to pick up the phone is also a costly distraction for a small team that may also be simultaneously working on, for example, cool new features for Commerce. By triaging emails for urgency as they come in, we can better maintain the balance between development and support requirements during the day, which allows us to keep the cost for support low.

Rest assured, if a phone call is the best medium for a certain question, we're happy to call you back.